- Prepare mediacentral for file playback for mac#
- Prepare mediacentral for file playback code#
- Prepare mediacentral for file playback download#
Ideally, before leaving you should at a minimum move any content that is Personal (Private) or Personal (Public) to a category, if your team, department or faculty have previously requested a category, then the media can be reassigned to that. Before you finally leave, it is important that you contact the Mediacentral team for assistance in transferring the ownership of your media files if they are in use on a Moodle module. The team will discuss the options to allow you to make the best decision for another staff member to mage and own access to this media content. Only media files that are in the category Public Access can be transferred to another staff member. We are working on a simpler solution that will allow media to be transferred to another user/staff member. However, this should be caveated by saying the video viewing experience will be dictated primarily by a viewer's broadband speed (bandwidth) which can vary and that some people viewing may not have the best of experiences. Also, it is important to note that the services delivered are at the behest of any new firewall rules brought in by any national government in the future.įor assistance to those students who are currently based in mainland China who need access to educational resources which support their learning activities UCL has created the China Connect service, full information on the China Connect service is on the website I'm leaving UCL but wish to transfer ownership of my media to one of my colleagues? Yes, Mediacentral does work in countries that block mainly Google-hosted content. Will my videos play in countries that block YouTube and Vimeo content? If you need additional assistance, please contact the Mediacentral team. Double click on the file and it should automatically open Keychain for Mac and update the certificate.
Simply read the document and download the attached. We have created a document which outlines the steps which are required to manually update the SSL certificate, please contact the Mediacentral team to access the information. SSL certificates on UCL websites were revoked due a security update, but we have discovered that Chrome for Mac is still referring to an old revoked SSL certificate. Once you have updated your browser, it is good practice to restart your device to ensure any old settings are deleted.įor users who prefer Chrome for Mac, we have created a workaround: Problem. It is important to update browsers regularly, primarily for security purposes. Please check that you have the most up to date version of all of your web browsers. We note these errors only seem to happen with Apple devices. If you see an error code displayed when trying to playback video such as 232011 or 224003 error, then in the first instance: I get an Error Code 232011 or 224003 notification when I play a video? If problems still persist, please contact the Mediacentral team.
Open browser and clear cache and browser history. Completely close and quit your web browsers including any open tabs. desktop computer, laptop, tablet smartphone etc., and sign-out of your UCL web applications there too.Ī tip for ensuring you are signed-out of your UCL web applications, is to: 
Please check all your different devices e.g.Sign-out of all your UCL accounts and web applications from your web browsers e.g., from Google Chrome, Firefox, Safari, Microsoft Edge.Before this can take effect, it is important that you: One major change since the move to the Cloud, is that Mediacentral now requires you to login using Single-Sign On or SSO, to access your account. Mediacentral has now moved to the Cloud, however, some people may be experiencing or having trouble playing, uploading or accessing content. I cannot access, upload or play certain videos since the Mediacentral move to the Cloud
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